Security measures against covid-19

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The use of masks is mandatory at all times, at the entrance, exit and during the show.

At the entrance it will be mandatory to wash your hands with hydroalcoholic gel that will be made available to the public.

Respect the safety distance and follow the instructions of the staff to enter and exit the building.

Attend the event well in advance to avoid congestion.

Los asistentes deben permanecer sentados en sus butacas durante todo el espectáculo.

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Quality Policy

The proved experience and the commitment to the continuous improvement in service quality guarantee the success of any event celebrated in the Kursaal. The environment, the equipment, the human resources and the effort to do a good job also contribute to it. This quality is built every day, with many small details that have made the Kursaal earn several distinctions.

Occupational risk prevention policy

Occupational risk prevention policy at Centro Kursaal – Kursaal Elkargunea, S.A. Download PDF (1320Kbs).

Management recognition

Environmental Management 2008
UNE EN ISO 14001:2015 certification, crediting the Kursaal’s commitment to the rational use of the resources and to an optimum waste management.
Global accessibility 2007

UNE 170001-2:2007 certification, crediting the accessibility to the building as well as the services provided for disabled people.
EFQM Silver “Q” 2005
Recognition granted after the external assessment carried out by Euskalit (Basque Foundation for Quality Promotion) following the EFQM Total Quality model.
Quality Management 2001

First auditorium and congress centre in Spain in obtaining the UNE – EN ISO 9001:2015 certification for Total Quality – Excellence.
aipc AIPC Golden Certificate of Management Excellence 2007
Maximum recognition granted by the International Association of Congress Centres (AIPC) based on the international management system for congress centres.
Health and safety at work 2014
In recognition and evidence of the compliance of its management system with the UNE – EN ISO 45.001:2023 standard on health and safety at work, the Kursaal Conference Centre has been certified by AENOR for having achieved the standards and requirements of this international standard.

Marketing Prizes

26th Alpha Award for Marketing Excellence (2004)

Best Marketing Award (2003)

ESADE Brand Centre Award (2005)

Architecture Prizes

Best European Building (2001) European Union Prize Mies Van der Rohe

Manuel de la Dehesa Prize (2001) in the 6th Spanish Architecture Biennial

FAD Architecture Prize (2000).